People Analytics and Human Resource Management: How the Use of Smart Data Can Improve the Training Processes


  • Filomena Pagnozzi University of Sannio



people analytics, training process, human resource management


People Analytics (PA), which applies big data in human resources management (HRM), is becoming increasingly important in the current globalised and digitalised era. Despite several issues due to PA, such as high costs and privacy legislation, PA improves employees’ well-being and helps organisations create value on the market to become more competitive, achieving sustainable development, as defined in the 17 Sustainable Development Goals proposed by the United Nations. Based on the existing literature, the paper analyses the positive and negative aspects of the use of data for the design, monitoring and evaluation of the training process, especially in consideration of the recent technological changes and the impact on organisations’ processes triggered by the Sars-Cov-2 pandemic. Using data-based analysis, organisations can create a personalised training program for each employee to achieve the expected results. Therefore, to assess whether the training has been effective and whether the investment has been profitable, organisations should use specific and innovative tools and competencies. In conclusion, this investigation seeks to demonstrate that using PA in the training process is becoming increasingly relevant in organisations and, despite risks and costs, the benefits are considerable.


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How to Cite

Pagnozzi, F. (2022). People Analytics and Human Resource Management: How the Use of Smart Data Can Improve the Training Processes. PuntOorg International Journal, 7(2), 108–123.